Cookies, Privacy & GDPR

1. Introduction

2. Who is Balance Fitt & Balance & Pose? 

3. When do we collect your personal info?     

4. What personal information do we collect?

5. How we use your personal information

6. How is your personal information protected?

7. How long will we keep your personal information?

8. Who do we share your personal information with?

9. What about cookies?

10. Your personal information and your rights

11. How to stop the use of your personal information for marketing purposes?

12. Changes to our privacy policy

13. How to contact us?

1. Introduction
Our privacy policy sets out how Balance Fitt uses and protects any information that you give us when you visit and use our webiste. Balance Fitt is committed to ensuring that your privacy is protected and if we ask you for personal information you can be assured it will be within the guidelines set out.

2. Who is Balance Fitt?
Balance Fitt is the trading name of Carla Stephenson. We are a private fitness studio providing fitness and wellbeing classes and products. We are based in Bedfordshire.

3. When do we collect your personal info?

• When you sign up to our newsletters.

• When you book a class.

• When you create an account with us.

• When you fill in a form.

4. What personal information do we collect?

• If you sign up to our newsletter we collect your name and email address.

• When you create an account with us we will collect your name, address, date of birth, contact number, your GP details, emergency contact details and information regarding your health if applicable. We will also collect a password for your account.

• If you fill in our contact form, we will collect your name, email address, phone number, subject and your message.

• Anonymous data about your use of our website via cookies in your website browser. Read more about cookies below.

5. How we use your personal information

• To set up an account for you which enables you to manage your bookings and purchases online.

• To process your booking requests.

• To respond to your queries, feedback, refund requests and complaints as well as to record your attendance history and health issues.

• We may also keep a record of any communication with you in order to inform future responses to you.

• To contact you about your bookings or purchases with us.

• With your consent, we may use your personal information for notifying you via email of special offers, products or services we think may be of interest for you.

• To send you communications which are required by law or which are necessary to inform you about changes to our services and privacy policy. These messages will not include any promotional content.

• To comply with our legal obligations to share your personal information with Law enforcement should a valid request be received.

• To send you feedback requests to help improve our products and services.

• For internal record keeping.

• To improve our products and services.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use this information to customise the website according to your interests.

6. How is your personal information protected?
Balance Fitt partners with Acuity Scheduling and Wix to store your information on secure servers. Access to your personal information is password protected. Please visit www.acuityscheduling.com or www.wix.com to view their privacy & cookies policies.
This privacy policy does not apply to external websites and we encourage you to read the privacy policies for each of our partners.

7. How long will we keep your personal info?
If you have a membership in place with us we will retain your information until you send us your cancellation notification and at this point your details will be destroyed securely from the system. Emails are kept on file for business purposes and reviewed on a yearly basis however clients do have the option to unsubscribe at any point.

8. What about cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit balancefitt.com. We use 3 types of cookies when you visit our site – here’s how and why we use them:

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• Site functionality cookies – these cookies allow you to navigate the site and use our features.

• Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve its functionality.

• Customer preference cookies –these cookies will remember your preferences (like your language or location), so that we can make your browsing experience as seamless as possible, and more personal to you.

• Targeting or advertising cookies – these cookies are used to measure the effectiveness of our marketing campaigns.

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By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
For more information about managing cookies and how to delete them visit www.aboutcookies.org or www.allaboutcookies.org.

9. Who do we share your personal information with?
Balance Fitt are committed to providing the best possible service we can. In order to do this we require support from outside services as laid out in question 6. Balance Fitt do NOT sell your details to any third parties for marketing purposes.

However, we do share your information with companies in the following categories as an essential part of being able to provide our services to you:

• Companies that allow us to provide an email marketing service such as Wix Shoutout.

• Professional service providers such as Acuity Scheduling, Facebook and Wix who help us run our business.

10. Your personal information and your rights
You have the right to request:
 

• Access to the personal information we hold about you.

• Correction of your personal information if incorrect or out of date.

• That we stop using your personal information for marketing purposes.

You have the right to request a copy of the information we hold about you at any time.       

If you would like a copy of some or all of your personal information, please email info@balancefitt.com 
 
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to withdraw your consent to use your personal data at any time.


11. How to stop the use of your personal information for marketing purposes
If you have chosen to receive marketing emails from Balance Fitt you can unsubscribe at any time using the unsubscribe link supplied on the email. Alternatively you can email info@balancefitt.com and request to be removed.

12. Changes to our privacy policy
Balance Fitt may make changes to our policy so we ask that if you would like to be kept up to date you visit this page. This privacy policy is valid from May 2018.

13. How to contact us
If you would like to contact Balance Fitt as you have questions about our privacy policy or the information we hold then please contact us by emailing info@balancefitt.com or you can write to us at Balance And pose  1 Maypole Yard off West Street, Dunstable Bedfordshire  LU6 1XF.

Balance Fitt